IT Administrator
Service Desk Dashboard
Operational overview — live data from Supabase PostgreSQL
Hardware Asset Management
IT Inventory
ISO/IEC 19770-1:2017 §4.2 — Hardware asset register with IEC 80000-13 compliant storage units (GiB)
ISO/IEC 19770-1 §4.2 ITIL 4 CMP IEC 80000-13
+ Register New Device
↺ Refresh
Asset Register
Hardware Detail
hw_inventory — Asset Register
🔧
Hardware Licensing Detail — ISO/IEC 19770-1:2017 §4.3.3
CPU core counts, virtualisation status, and cloud provider are required for per-core and virtualisation-restricted licence calculations. Submitting this form triggers the ELP Calculator for any affected licences on the selected device.
Submit Hardware Detail
Virtual Machine?
No — Physical / Bare Metal
Yes — Virtual Machine
Hypervisor Type
— Not applicable —
VMware ESXi
Microsoft Hyper-V
KVM / QEMU
Xen
VM Cluster ID
Submit Hardware Detail
Clear
hw_inventory_detail — Captured Records
↺ Refresh
Software Asset Management
Software & Licences
ISO/IEC 19770-1:2017 — Software catalogue, licence entitlements, deployment tracking, and SAM compliance position
ISO/IEC 19770-1 §4.2–4.3 ITIL 4 SAM
Software Catalogue
Deployments
SAM Compliance
sw_catalog — Software Catalogue
sw_deployments — Active Installations
sw_compliance_snapshot — SAM Position ↺ Refresh
Knowledge Management
Knowledge Base
ISO 9001:2015 §7.5 — Knowledge article lifecycle: Draft → Review → Published. ITIL 4 Knowledge Management Practice.
ISO 9001 §7.5 ITIL 4 KMP ISO/IEC 27001 A.12.4
Service Desk Management
System Management
Configure KB taxonomy (services, categories), manage software catalogue additions, and review the approval queue.
Approval Queue 0
KB Index
Software Catalogue
kb_categories + Add Category
+ Add Software to Catalogue
sw_catalog — Manager View
Service Delivery Management
Reports & Analytics
ITIL 4 CSI — Continual service improvement metrics, SLA tracking, and operational health reporting.
ITIL 4 CSI ISO/IEC 20000-1 §9.1 ISO 9001 §9.1
💚
Health Monitor
Workflow execution status across all n8n automation chains. Overdue workflows flagged as P1 incidents.
ITIL 4 · Event Management · Every 6 hours
📈
CSI Report
Continual service improvement metrics against defined targets. AI accuracy, throughput, and review times.
ITIL 4 CSI · ISO 9001 §10.3
🗂️
SAM Compliance Snapshot
Monthly software asset management position — ELP calculation, over-deployment risk, and licence utilisation.
ISO/IEC 19770-1 §4.3.3 · Monthly
📜
KB Document Log
Immutable change history for all knowledge base documents. Before/after state captured in JSONB audit trail.
ISO/IEC 27001 A.8.15 · ISO 9001 §7.5
Compliance Audit
Compliance Reports
ISO/IEC 27001:2022 · ISO/IEC 20000-1:2018 · ITIL 4 · ISO/IEC 19770-1:2017 — Auditor-facing evidence retrieval and control verification.
ISO/IEC 27001:2022 SOC 2 TSC ISO/IEC 19770-1 ITIL 4
💚
Health Monitor
Workflow execution and system availability evidence. ITIL 4 Event Management.
ITIL 4 · ISO/IEC 20000-1 §8.7
📜
KB Document Audit Log
ISO/IEC 27001 A.8.15 — Immutable change history from kb_audit_logs with before/after JSONB state.
ISO/IEC 27001 A.8.15 · ISO 9001 §7.5
📈
CSI Metrics
km_metric_definitions and itil_service_metrics — variance analysis and improvement action tracking.
ITIL 4 CSI · ISO 9001 §10.3
🗂️
SAM Compliance
ISO/IEC 19770-1 §4.3.3 — Effective Licence Position, over-deployment risk quantification.
ISO/IEC 19770-1 §4.3.3
🔒
ISO 27001 Controls
Statement of Applicability — implementation status, verification evidence, residual risk by control domain.
ISO/IEC 27001:2022 Cl.6.1.3
🔄
CAB Change Register
MS-ITSM-01 — Change authorisation evidence. SOC 2 CC8.1 audit trail from cab_changes.
SOC 2 CC8.1 · ISO/IEC 27001 A.8.32
Intelligent Automation
AI Service Desk
ITIL 4 Knowledge Management — AI-powered service desk assistant, knowledge guide generator, and document ingestion.
ITIL 4 KMP ISO 9001 §7.1.6
Service Desk Assistant — ITIL 4 KMP
🤖
UNUS AI Service Desk
Ask me about hardware, software licences, KB articles, or IT procedures. I have access to your service knowledge base.
How do I reset a password?
What is our VPN setup process?
Software licence expiry status
How to raise an IT incident?
Send ↵
✨
Transcript → Guide Generator
Paste a transcript or notes — AI will structure it into a formal knowledge base article
Service * Loading…
Category * Loading…
Document Type How-To Guide SOP FAQ Policy
Transcript / Raw Notes *
✨ Generate Knowledge Article
📤
KB Bulk Ingestion — Document Upload
Triggers n8n KB Bulk Ingestion workflow · ISO 9001 §7.5 · ITIL 4 KMP
📁
Drop files here or click to browse
PDF, Word (.docx), Markdown (.md), Text (.txt), HTML · Max 10 MB per file · Multiple files supported
Files queued for ingestion
Service * Loading…
Category * Loading…
Submission Notes
📤 Ingest Documents
Clear Queue
UNUS London · Compliance Architecture
ITSM Mini Solutions
SOC 2 TSC compliance infrastructure — six standalone PostgreSQL + n8n + HTML solutions. Each satisfies specific SOC 2 criteria and maps to ISO/ITIL/IEC controls.
SOC 2 TSC ISO/IEC 27001:2022 ITIL 4 ISO/IEC 20000-1
Deployed Solutions
1
of 6 in programme
CAB Changes (30d)
—
MS-ITSM-01 live data
Overdue PIRs
—
SOC 2 CC8.1 gap