Privacy Policy
UNUS London ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our audits and compliance tools.
1. Information We Collect
We collect information that you voluntarily provide to us, including:
- Name, email address, and contact details when you fill in a form, book a call, or sign up for an audit.
- Company name, role, and industry context where relevant to the services you request.
- URLs and metadata you submit to our audit or assessment tools.
- Payment information processed via third-party providers (we do not store card details).
We also collect technical data automatically: IP address, browser type, device, pages visited, and referrer. This is used for security, analytics, and improving our services.
2. How We Use Your Information
- To deliver the services, audits, and reports you request.
- To contact you about relevant UNUS London products and services (you can opt out at any time).
- To improve our website, content, and offerings.
- To comply with legal obligations.
3. Lawful Basis (UK GDPR)
We process your data under one or more of the following lawful bases: consent (for marketing and non-essential cookies), contract (to deliver services you have purchased), legal obligation (tax, accounting, regulatory), and legitimate interest (analytics, security, improving our services).
4. Cookies
We use cookies and similar technologies for analytics, performance, and to remember your preferences. You can control cookies through your browser settings. Non-essential cookies are only set after you consent via our cookie banner.
5. Data Sharing
We do not sell your personal data. We share data only with:
- Service providers who help us operate (e.g. Calendly for bookings, Stripe/ClickBank for payments, analytics providers). These are bound by data processing agreements.
- Regulatory or law-enforcement bodies where legally required.
6. International Transfers
Some of our service providers may be located outside the UK/EEA. Where we transfer data internationally, we rely on Standard Contractual Clauses or other approved safeguards.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes set out in this policy, or as required by law (typically 6 years for financial records).
8. Your Rights
Under the UK GDPR you have the right to: access, rectify, erase, restrict processing, object to processing, data portability, and to withdraw consent. To exercise any of these rights, email compliance@unuslondon.com.
9. Security
We use industry-standard technical and organisational measures (encryption in transit, access controls, regular backups) to protect your data. However, no method of transmission over the internet is 100% secure.
10. Contact
For any questions about this policy or your data, contact our Data Protection contact at compliance@unuslondon.com or write to us at Imperial Central, 23–25 Mill Street, Slough, UK.
11. Changes
We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Material changes will be notified via the website or email where appropriate.