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Home › Solutions › 🏥 Healthcare & Life Sciences › MS 03 — Staff Feedback & Speak Up Register
03
🏥 Healthcare & Life Sciences
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Every Speak Up. Received, Triaged, Resolved.

The Staff Feedback and Speak Up Register captures every feedback submission and concern raised, with optional anonymisation, structured triage, resolution tracking, and theme analysis — giving your Freedom to Speak Up Guardian the evidence base they need.

The Problem This Solves
Speak Up concerns are received via email, in person, or through informal channels, with no structured recording, triage, or resolution tracking. CQC inspectors find cultures where staff are encouraged to speak up but cannot evidence what happened to their concerns.
Regulatory Basis
Freedom to Speak Up Review 2015 · CQC Well-Led (Culture) · NHS Long Term Plan
The Freedom to Speak Up Guardian must receive, triage, and respond to concerns. An anonymised log of all concerns and their outcomes must be maintained and reported regularly to the Board.
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🏥 Healthcare & Life Sciences
MS 03
Staff Feedback & Speak Up Register
£1,347
ONE-TIME · FULL CODE OWNERSHIP · NO LICENCE FEE
✓ Production-ready PostgreSQL schema
✓ n8n automation workflow (JSON export)
✓ HTML / JavaScript frontend
✓ Immutable audit trail built in
✓ Build guide — step-by-step setup
✓ Sub-30-second evidence retrieval
✓ Freedom to Speak Up Review 2015 aligned
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Delivered and live within 14 days or money back
What's Included

Six Production-Ready Deliverables

Every component is built, tested, and transferred to you on day one of deployment. No dependencies. No ongoing licence fees. Full code ownership from the moment it goes live.

🗄️
feedback_register table
Feedback table: feedback_id, submission_type (anonymous/named), concern_category, submission_date, anonymised_submitter_ref (if named), description, urgency_level, assigned_guardian.
🔒
Anonymisation System
Named submissions are stored with a one-way hash of the submitter reference. The actual identity is held in a separate, access-controlled identity_map table accessible only to the FTSU Guardian.
🔄
Triage Workflow
n8n workflow receives submissions via webhook, assigns urgency, routes to the FTSU Guardian with triage prompt, and logs the triage decision and timeline. Acknowledgement sent to submitter within 24 hours.
✅
resolution_records table
Resolution records: action_taken, resolution_category, feedback_given_to_submitter (bool), resolved_at, escalated_to_board (bool). Linked to feedback_id. Board report flag built in.
📊
vw_speak_up_themes
Theme analysis view: concern categories ranked by frequency over rolling 12-month period. Used for quarterly FTSU Guardian Board report — identifying systemic issues before they become regulatory findings.
📋
Board Report Generator
n8n workflow generates the quarterly FTSU Board report: anonymised case count, theme analysis, resolution rates, escalations, and outstanding cases. Formatted for Board submission.
Technical Specification & Live View

Built to Run. Not to Demo.

Every UNUS London mini solution is a production system — not a prototype. The schema runs on PostgreSQL 17.4 with full referential integrity, Row-Level Security, and an immutable audit trail from day one. The n8n workflow handles every user interaction end-to-end.

The evidence view below is representative of the live data structure you will have in your system. Every record shown reflects the actual column names, data types, and status logic in the deployed schema.

DatabasePostgreSQL 17.4 (Supabase)
Tables3 (feedback_register, resolution_records, identity_map)
Views2 (speak_up_themes, open_cases)
AnonymisationOne-way hash — GDPR compliant
StandardFTSU Review 2015 · CQC Well-Led
Acknowledgement SLA24 hours (workflow-enforced)
Code Ownership100% — transferred Day 1
healthcare-speak-up-register — live data view
FTSU-001 Workload concern Anonymous ✓ Resolved — policy review initiated
FTSU-002 Bullying allegation Named 🔴 Escalated to HR — Board aware
FTSU-003 Unsafe practice concern Anonymous 🟡 Triage — assigned Day 1
FTSU-004 Resource shortage Named ✓ Resolved — budget allocated

Get the Staff Feedback & Speak Up Register
live in your firm.

A 30-minute discovery call is enough to scope this system for your firm, walk through the schema live, and confirm the delivery timeline. No obligation. A genuine technical conversation.

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